FREE WORLDWIDE INSURED SHIPPING

FAQ


WHEN DO I GET MY PRODUCTS?

Please see individual product listing for details.  

Orders to the USA are mostly shipped from our Idaho warehouse by UPS and USPS and will arrive in 2 - 10 days.

In instances where our domestic shipping is not available products marked as shipped from our international warehouses will arrive in 12 - 20 days to USA and 20-39 days internationally.  

WHY DIDN'T MY PRODUCTS ALL ARRIVE TOGETHER?

We send from many different suppliers/warehouses around USA and Internationally.  If you order more than one type of item it is likely to arrive in separate packages.

WHICH COUNTRIES DO YOU SHIP TO?

We mainly ship to USA, UK, AU, CA, NZ & Western European Union.  If you would like to order to a country we do not currently ship to please contact us for a quote and delivery time estimate.

WHAT PAYMENT OPTIONS DO YOU ACCEPT?

We accept payments by Visa, Mastercard, American Express & PayPal.

WHAT ARE THE DELIVERY OPTIONS?

Deliveries inside USA are made by USPS and  UPS please see individual product listing for more.

Deliveries inside UK are made by Royal Mail First Class post please see individual product listing for more.

International deliveries are sent by Standard Airmail and Epacket.

WHERE WILL MY ORDER BE SHIPPED FROM?

Where available we ship from the USA and UK warehouses.  All other orders come straight from our manufacturers mainly in China and Europe.

WHAT ARE YOUR REFUND POLICIES?

We offer a 30 day no questions money back guarantee. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.  You must return your item to our UK or USA warehouses to receive a refund.  

If your item has not arrived after 30 days you will be refunded in full.

WHAT IF I RECEIVED A FAULTY ITEM?

We are really sorry if this happened and we will work our hardest to sort it out ASAP.
If you do discover a manufacture error, please contact us immediately (within 7 days of receiving your order!) via ‘Contact Us’ on our website.  We always refund or replace.

WHAT IS YOUR CANCELLATION POLICY?

You are welcome to cancel your order at any time before it is shipped.  If your order has already been shipped you can return it for a refund.

HOW SECURE IS YOUR SITE?

Very secure. We use AES-256 bit encryption, Stripe & PayPal to process payments. Our website is built in with SSL certification, your information is always safe with us.